Refund policy

If you purchased the SmartHeart ECG Device, all the risks of loss of and damage to the SmartHeart ECG Device and full legal and equitable title to the SmartHeart ECG Device (provided that legal title shall not pass with respect to the software components of the SmartHeart ECG Device) shall pass to you when the SmartHeart ECG Device is loaded on the carrier at the SHL USA’s facility. SmartHeart ECG Devices may only be returned with SHL USA’s prior authorization within seven (7) days of delivery of the SmartHeart ECG Device to you. After that time, SHL USA reserves the right to refuse return of any SmartHeart ECG Device. You are responsible for the costs of return shipping for any returned SmartHeart ECG Device, expect as otherwise expressly provided in these Terms of Use.

A purchased SmartHeart ECG Device is warranted by SHL USA from date of delivery to you to be free of defects in workmanship or materials under normal usage for a period of one (1) year and any claim shall be submitted in writing within such period. SHL USA’s sole liability and your exclusive remedy for a breach of this warranty is limited to repair, replacement, or refund at the sole option of SHL USA.

For use of the SmartHeart ECG Device where the SmartHeart ECG Device is not purchased, SHL USA grants to you a non-transferable, non-exclusive, revocable license to use the SmartHeart ECG Device as provided in these Terms of Use. When you cancel your Membership, you agree to return the SmartHeart ECG Device to SHL USA within thirty (30) days. If you failure to return the SmartHeart ECG Device within that time, you acknowledge and agree that SHL USA will charge your payment method on file for the cost of the SmartHeart ECG Device, which is the higher of $899 or the cost posted on our Platform at that time. If SHL USA is unable to charge your payment method, we will send you an invoice by email or mail. You agree to pay the invoice within thirty (30) days of the date on the invoice.

Your Membership is continuous and will be automatically renewed at the end of the applicable Membership period, unless you cancel your Membership before the end of the then-current Membership period online on the Platform or calling us at (877) 777-9794. If you cancel your Membership, your account will automatically close at the end of the current billing period. Membership Offerings are non-refundable.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@getsmartheart.com.

If your return is accepted, you will need to pay for return shipping.  Instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@getsmartheart.com.